With a market leading reputation for on-going technical, strategic and marketing support of eCommerce stores, our highly skilled team look after your store as if it was our own.

With day to day and after hours technical support, our fanatical technical support team will keep your store humming along.

Our support services can be accessed through a Support Plan comprising a pre-agreed number of hours each month or on an adhoc, as required basis. Our Service Level Agreement (SLA) provide dedicated technical, product and marketing support to ensure the delivery of targeted service levels.

We offer 2 types of support.

Responsive Support

Our support team can be accessed by logging issues via email, phone or live chat.

Typical support requirements include:

  • Site outages server re-boots
  • Shopping Cart issues
  • Product or integration issues
  • Error messages
  • ‘How to’ questions
  • General trouble shooting
  • Admin support

Ongoing Development

We know that in order to stary ahead of the competition, you have to evolve and move ahead.

We offer several blocks hours of hours to be used to secure our developers time to work on achieveing this advantage for you.

  • 30 Hours per month
  • 60 Hours per month
  • 100 Hours per month

Both of the options be used for the Magento Application stack support & hosting/infrastructure support.

Our support team are also available to advise on Magento upgrades, extensions, future projects and site enhancements.In most cases these items are treated as projects and are fully scoped and estimated outside the support agreement.

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